Refund policy

Return, Exchange, and Cancellation Policy

I. Eligible Products and Return Period

We classify our products into two categories. Returns and exchanges are only accepted for Standard Products (all products not listed in Section II).

If you are not completely satisfied with your purchase of an eligible Standard Product, you may return it within 30 days of receipt.

Product Category	Status	Return Period
Standard Products (All products not listed in II.)	Refundable / Exchangeable	30 days after receipt
Custom Creations (Detailed in II.)	FINAL SALE	Not eligible

II. Custom Creations (Final Sale and Non-Refundable Deposit)

These products are FINAL SALE and cannot be returned, exchanged, or refunded once the order has been launched.

Items considered Custom Creations (Final Sale) include:

- Artefact custom project

- Flash custom Artefact

- Build your sword

- Services

Signing an invoice, making a deposit, or making the full payment for these projects constitutes a firm commitment to execute the order.

A. Non-Refundable Deposit

The initial payment (or deposit) is non-refundable. This amount covers the damages we incur due to cancellation, including: design fees, engineering, administration (irretrievable overhead costs), and lost profit.

B. Cancellation of a Custom Project

You may cancel your custom project only if it has not yet entered the production phase (manufacturing or assembly).

- If you decide to cancel your project before production begins, no refund will be issued to you, whether you paid only a deposit or the full payment (100%).

- The amounts already paid are retained in full by us as compensatory indemnity for the design work already undertaken and the lost profit.

Commercial Gesture: At our discretion, the retained deposit amount may be converted into a gift certificate usable for the purchase of our Standard Products.

III. Conditions for Returns (Standard Products Only)

To qualify for a refund, the following conditions must be met:

- 30-day return period from the delivery date.

- Products must be in new, unused, and undamaged condition—no battle marks or improper storage damage.

- You must provide the sales invoice or invoice number as proof of purchase.

- The product must include all original packaging (or equivalent protective packaging) to prevent damage during transit.

IV. Return Procedure (Standard Products)

How to Initiate a Return

1. Contact us at info@artisansdazure.com with your order number and reason for return.

2. Once the return is approved, ship the items to the appropriate address:

USA Returns:
LARP Box (Nemesis Workshops Retailer)
161 Southbridge Rd, North Oxford, MA, 01537, USA
Phone: 207-450-0299
Email: sales@larpbox.com

Non-USA Returns (Canada, International):
Les Artisans d'Azure
2113 Rue Sainte-Catherine E, Montréal, QC H2K 2H9

3. Please include in the package:

- Full name, complete address with postal code

- Phone number and email

- Order number and a copy of the invoice or receipt

4. Send us the tracking number by email once the package is shipped to confirm your return is underway.

V. Shipping and Refund Details (Standard Products)

- Customers are responsible for shipping and insurance costs for the return.

- We are not liable for loss or damage during shipping.

- Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item.

- Initial shipping costs are non-refundable.

VI. Damages, Incorrect Orders, and Non-Returnable Items

Damages and Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately at info@artisansdazure.com