Warranty

Despite the quality of the techniques and materials used, no LARP weapon is indestructible. We do, however, offer limited coverage on our recreational combat weapons. Nemesis is a company that cares deeply about self-improvement, so please do not hesitate to tell us about problems encountered while using our products. Here are the details and procedures for the 1-year limited warranty.

1 year limited warranty

Nemesis Workshops INC products are covered by a limited warranty of one year (365 days) following the date of the sales invoice and not the date of the work order. Any product found to be defective by Nemesis Workshops INC will, upon presentation of the sales invoice, be repaired or replaced. Return shipping costs are at the customer’s expense.

Restrictions

The use of products produced by Nemesis Workshops inc. are subject to a limited warranty. Failure to comply with the instructions described in the User’s Guide, as well as any modifications of the equipment may result in the warranty being annulled. The warranty only covers premature damage or defects due to manufacturing. Cuts, tears, wear on paint, varnish or latex are not covered by the warranty.

Regular use

This one-year warranty does not cover normal deterioration of Nemesis Workshops INC products, such as, the natural wear and tear of materials during fights. Any alteration to the products automatically voids this warranty. This warranty does not cover damage resulting from misuse or non-compliance with the User’s Guide.

Commercial use

Nemesis Workshops inc. products being used for commercial purposes are limited to 120 days of warranty. (e.g. Day camps, LARP presentations, etc.).

Second-hand weapons

Second-hand LARP weapons from Nemesis Workshops inc. are divided into two categories: with aesthetic defects OR used. In both cases, a second hand LARP weapon has the same safety features as a new LARP weapon. Second-hand LARP weapons are not covered by any warranty.

Responsibilities

The products of Nemesis Workshops inc. are intended for users aged 14 years and older. Children must be supervised by a responsible adult. Nemesis Workshops inc. and its employees cannot be held responsible for any type of damage or injury resulting from the use of its products. All responsibility rests with the user, who commits to abide by the necessary safety measures.

Claims

To make a claim, you must contact the sales department by email. Make sure you read our User’s Guide and understand the limitations of the warranty.

Step-by-step guide to claims:

Contact us by email at ventes@ateliers-nemesis.com;

✓ In your email, please indicate: your full name, your full address (it will be used to return the package), your email address and your telephone number. ✓ In your email please indicate your proof of purchase, for example: proof of payment by Paypal, invoice number etc. ✓ In your email please include a short description of the defective product, photos and ideally videos.

IMPORTANT: The decision to replace a defective item is made at the discretion of Nemesis Workshops inc.

If the claim is approved, follow these steps:

Take your carefully wrapped parcel to a post office and send it to us at the following address:

4091, route des Lacs
St-Élie-de-Caxton (Québéc) G0X 2N0
CANADA

✓ Following inspection, Nemesis Workshops Inc. will proceed with repair or replacement.

✓ Delays of 6 to 8 weeks are required to process the warranty;

✓ Nemesis Workshops inc. will return, at your expense, to the specified return address, a replacement or repaired weapon.

✓ International shipments. All customs duties and taxes are the responsibility of the client. International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional customs clearance fees are the responsibility of the customer. Nemesis Workshops Inc. cannot be held responsible for customs charges and is not in a position to determine them. You must contact your local customs office for this information. If the client refuses or returns the package for any reason, the client will be charged a return and shipping fee.

If you have any questions, please contact us by :

Email: ventes@ateliers-nemesis.com
Phone: 1-888-885-5364

Free shipping in Canada and the U.S.
on orders of $100 or more!

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