Delays and shipping

Shipping policies

The Nemesis Workshop ships their products to several countries around the world. It must be taken into consideration that we are a small craftsmen’s business and that the time to complete and ship a product does vary. Our shipping rates vary according to the size of the package. The shipping costs will be displayed during the ordering process and the shipping department will send an email confirming the tracking number in order to track your package as soon as it is sent.

Production and shipping times for catalog products

Status of item

Description

Shipping time

In stock
The item is in stock and ready to ship
4-12 days
Ordered
Items that go through production require more time
6-8 weeks
Out of stock
The item is not available for the moment
N/A
Status of item : In stock

Description : Item is in stock and ready to ship.

Delays : 4-12 days

Product Status : Ordered

Description : Items that go through productionrequire more time

Delays : 6-8 days

Product Status : Out of stock

Description : The item is not available for the moment

Delays : N/A

Note : These time estimates are calculated based on normal circumstances. They do not take into account statutory holidays, payment review delays, inventory error and / or other potential problems. Thank you for your understanding

Processing and shipping time on custom orders

Custom creations are more complex to produce than catalog products. Order processing and evaluation time take on average 6-12 days. Production begins once the payment is received, production times vary depending on the scale of the project. Shipping times vary according to the destination from 2 to 12 days. The full timeline of the project is estimated after the payment or deposit is made depending on the agreement between the parties.

Type of product

Description

Shipping time

Creative catalog weapon
Modified catalog products
24 weeks
Serial weapon development
Serial production of a model weapon
24 weeks
Custom weapons
Create a weapon according to your design
20 weeks
Custom shields
Create a shield according to your design
20 weeks
Latex masks
Based on the models available in the catalog
24 weeks
Scabbard and leather accessories
Leather products according to your needs
24 weeks
Leather armour
Pieces of armor or the entire armor
24 weeks
SPECIAL PROJECTS
Large-scale projects for the corporate sector
N/A
Type of product : Creative catalog weapon

Description : Modified catalog products

Shipping time : 12 weeks

Type of product : Serial weapon development

Description : Serial production of a model weapon

Shipping time : 24 weeks

Type of product : Custom weapons

Description : Create a weapon according to your design

Shipping time : 20 weeks

Type of product : Custom shields

Description : Create a shield according to your design

Shipping time : 20 weeks

Type of product : Latex mask

Description : Based on the models available in the catalog

Shipping time : 12 weeks

Type of product : Scabbard and leather accessories

Description : Leather products according to your needs

Shipping time : 12 weeks

Type of product : Leather armor

Description : Pieces of armor or the entire armor

Shipping time : 24 weeks

Type of product : SPECIAL PROJECTS

Description : Large-scale projects for the corporate sector

Shipping time :N/A

Note : These time estimates are calculated based on normal circumstances. They do not take into account statutory holidays, payment review delays, inventory error and / or other potential problems. Thank you for your understanding

Processing and shipping time on custom orders

For the countries of North America, the European Union and Australia, Nemesis Workshop inc. uses two carriers, Canada Post or UPS, as required.

Canadian duties and taxes are not charged in advance. Nemesis Workshop inc. cannot be held responsible for customs fees and is unable to determine them in advance. In order to know more about the custom fees in your country, you must contact your local customs agency. If the customer refuses or returns the package for any reason whatsoever, The Nemesis Workshop reserves the right to apply any subsequent shipping costs to your invoice. If the package is refused or returned by customs in your country, the amount of the order will be refunded.

Processing and shipping time on custom orders

For all Quebec customers, provincial sales taxes are applied to products delivered to and from the province of Quebec.

For all Canadian customers the GST rate is applied according to your province of residence. Please see the Canada Revenue Agency website for more details.

Return Policy (60 Days)

If you are not completely satisfied with your Nemesis weapon, it can be returned, in its initial condition, within 60 days from the date of delivery. The reimbursement covers 100% of the base price, including the taxes for the countries concerned, but does not include associated shipping costs. Please be aware there is a processing delay of 6-10 days, after the reception of your weapon at our premises, before reimbursements. If you have questions about returning products, please do not hesitate to contact us.

The reimbursement is subject to the following conditions:

✓ Item must be returned within 60 days.
✓ The customer must provide a copy of the sales invoice.
✓ Custom-made and second-hand items are excluded.
✓ The item must not have a combat mark and must not have been used in a LARP or a practice or damaged by improper storage.
✓ The item must have been purchased on the site www.ateliers-nemesis.com, at our
boutique or at our official festival stands.
✓ You must cover the shipping and insurance costs for the package and accept the risk of loss or damage during transport.

Return policy under the 1-year Warranty

In the case an item needs to be returned under the 1-year warranty, the buyer is responsible for all transport, shipping and handling costs incurred from the return of the product to The Nemesis Workshop. Depending on the circumstances, we reserve the right to provide you with a prepaid return label and / or reimburse the shipping costs.

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