Delays and shipping

Shipping policies

The Nemesis Workshop ships their products to several countries around the world. It must be taken into consideration that we are a small craftsmen’s business and that the time to complete and ship a product does vary. Our shipping rates vary according to the size of the package. The shipping costs will be displayed during the ordering process and the shipping department will send an email confirming the tracking number in order to track your package as soon as it is sent.

Production and shipping times for the Athena range

Status of item

Description

Lead time

In stock

The item is in stock and ready to ship

3-14 business days

Ordered

Items that go through production require more time

3 weeks Canada & USA
4 weeks anywhere else

Note : These time estimates are calculated based on normal circumstances. They do not take into account statutory holidays, payment review delays, inventory error and / or other potential problems. Thank you for your understanding

Processing and shipping times for the Artisan range

Type of product

Description

Lead time

In stock

The item is in stock and ready to ship

3-14 business days

Ordered

Items that go through production require more time

12 weeks

Creative Artisan

Items that go through production require more time

12 weeks

Note : These time estimates are calculated based on normal circumstances. They do not take into account statutory holidays, payment review delays, inventory error and / or other potential problems. Thank you for your understanding

Processing time and shipping of the Artefact range

Type of product

Description

Lead time

Custom weapons

Create a weapon according to your design

24 weeks

Serial weapon development

Serial production of a model weapon

24 weeks

Note : These time estimates are calculated based on normal circumstances. They do not take into account statutory holidays, payment review delays, inventory error and / or other potential problems. Thank you for your understanding

International shipments: duties and taxes

All customs duties and taxes are the responsibility of the buyer. International shipments may be subject to import duties and taxes collected once the shipment reaches your country. Additional customs clearance fees are the responsibility of the recipient.

Nemesis Workshops Inc. cannot be held responsible for customs fees and is not able to determine them. You must contact your local customs agency to obtain this information.

If the customer refuses or returns the package for any reason, you will be charged return and shipping fees. If the customer wants a refund, the shipping and return costs will be deducted from the refund.

Canada: Sales taxes

For all our Quebec customers, provincial sales taxes are applied at the time of purchase to products delivered to and from the province of Quebec.

For our customers in other Canadian provinces, we apply the GST/HST rate according to the province of the Canadian buyer. Please consult the Canada Revenue Agency website for more details.

Return Policy (30 Days)

Only returns on Athena and Artisan products are accepted. All customized products are final sales.

If you are not completely satisfied with your products from Nemesis Workshops Inc, you can return it to us in mint condition within 30 days of the date of receipt. The refund will cover the entire base price including taxes for the countries concerned but does not include the associated shipping costs. You should allow 6-10 days after receipt of your weapon at our premises for the refund.

The reimbursement is subject to the following conditions:

✓ Maximum 30-day period.
✓ Customer must provide a copy of the sales invoice.
✓ Custom made and second hand items are excluded.
✓ Item must not have battle marks and must not have been used or damaged by improper storage.
✓ You must assume the cost of shipping and insurance for the package and accept the risk of loss or damage during shipping.

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